Providing world class support and onboarding
Our system automatically scans for errors such as incomplete bids, duplicated vendor profiles, and other common errors.
Knowledgable Trainers
Our Customer Success team will be responsible for working with the you to plan the training methodology and a member of this team will also be responsible for conducting the actual training desired by your entity.
Helpful Support
When a customer calls our support team, they get a live person who is friendly, knowledgeable, and almost always able to resolve the issue on the call. For emails, our goal is to provide an answer within an hour.
Rapid Responses
Our goal for response time is to provide an initial helpful response to all customer service inquires within an hour. Over the last ninety days, we have averaged a thirty-minute response time.
Training & Onboarding
Due to the reality that every entity has unique needs related to implementation of a solution like ours, we are very flexible in our implementation approach. We will work with you to design an implementation methodology, including configuration of the system, data import/integration, roll-out approach, and training methodology.
Our experienced support team will work with you to establish an onboarding plan that fits the goals and timeline of your entity. Hands-on training will give your team confidence as they begin to use the system.
- Quick Implementation
- Customizable Deployment
- Insightful Training
Ongoing Support
We take great pride in the high level of customer support we provide. When a customer calls our support team, they get a live person who is friendly, knowledgeable, and almost always able to resolve the issue on the call. For emails, our goal is to provide an answer within an hour.
- Phone Support
- Email Support
- Tickets Support
Topical Webinars
Due to the reality that every entity has unique needs related to implementation of a solution like ours, we are very flexible in our implementation approach. We will work with you to design an implementation methodology, including configuration of the system, data import/integration, roll-out approach, and training methodology.
Our experienced support team will work with you to establish an onboarding plan that fits the goals and timeline of your entity. Hands-on training will give your team confidence as they begin to use the system.
- All Users
- Customizable Deployment
- Insightful Training
Pick a Training Model that works for you
We designed our pricing model in a way to make it affordable to procurement teams of all sizes. Because the pricing scales with the size of your organization, we believe it will be easier than ever for you to start using Ion Wave.Â
On-Site Training
This option is for professional procurement teams looking to make the most of their sourcing.
Limitations
- 8 Hours Per Session
- 30 People Max Capacity
- Live & Interactive
- Training Materials Provided
- Hands-On Activities
- Q&A Time
- Lunch Provided
Webinar Training
This option is perfect for medium to large teams.
Limitations
- 3 Hours Per Session
- 15 People Max Capacity
- Live & Interactive
- Training Materials Provided
- Hands-On Activities
- Q&A Time
- Lunch Provided
Users Conference
The conference agenda will include sessions on best practices, lessons learned, and future development plans. Our product development plans are largely shaped by the feedback we hear from customers at these conferences. There will also be dedicated time where you can interact with peers from other organizations.
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